Please review our official shipping and carriage policies carefully. These terms apply to all international e-commerce air cargo shipments handled through the gateway.
All charges are calculated based on the greater of actual weight or volumetric weight.
Payments must be settled within the agreed credit term periods. Unpaid invoices may lead to cargo retention.
Cancellations made within 24 hours of scheduled departure will incur a 15% administrative fee.
Liability is limited according to the Montreal Convention. Shippers are encouraged to purchase supplementary insurance.
The Gateway is not responsible for delays caused by customs authorities or inaccurate documentation provided by shippers.
While we strive for punctuality, delivery timelines are estimates and not guaranteed arrival windows.
The Gateway is exempt from liability for disruptions caused by natural disasters, strikes, or civil unrest.
All claims for loss or damage must be filed in writing within 14 days of the scheduled delivery date.
Shipment data is handled in accordance with the National Data Protection Act and international e-commerce regulations.
These terms are governed by and construed in accordance with the laws of the national jurisdiction of the Gateway.
The Gateway reserves the right to amend these terms at any time. Continued use of booking services signifies acceptance of updated terms.
Xerin Group Limited operates a cargo consolidation logistics model to optimize global trade flows, ensuring efficiency and cost-effectiveness for all Gateway users.
Xerin reserves the right to consolidate shipments from multiple shippers into a single air cargo consignment, pallet, container, or aircraft load. This consolidation process is a standard logistics practice designed to optimize aircraft capacity and improve operational efficiency.
Shipments booked through the Gateway may be combined with cargo belonging to other traders, freight forwarders, or shippers traveling on the same flight. Such consolidation shall not affect the ownership, documentation, or identification of individual shipments. Each shipment will remain traceable through its Booking Reference Code.
While shipments may be consolidated for transportation purposes, Xerin will maintain reasonable procedures for identification, sorting, and handling of individual cargo consignments. However, the shipper acknowledges that shipments may be stored, transported, or handled alongside other cargo.
By using the Gateway booking system, the shipper confirms that they have no objection to the consolidation of their cargo with shipments belonging to other customers. This agreement is essential for access to the Gateway's preferential rates and routes.
Our specialized logistics support team is available 24/7 to answer questions regarding consolidation, tracking, and Gateway operations.
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